Return and Refund Policy

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Last Updated: [30-09-2024]

At InstaDiet, we strive to provide high-quality physical products, including watches and fitness equipment. However, we understand that there may be instances where you may want to return or request a refund. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted for physical products purchased through the InstaDiet application or website.

Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Timeframe: You must request a return within 30      days of receiving the product.
• Condition: The product must be unused, in the same      condition as when you received it, and in the original packaging.
• Proof of Purchase: A valid proof of purchase (such as an      order number or receipt) is required for all returns.

Non-Returnable Items:

• Perishable goods (such as supplements or      food-related items).
• Custom or personalized products.
• Gift cards or promotional items.
• Products marked as "final sale"      or "non-refundable."

2. Return Process

To initiate a return, follow these steps:

1. Contact Us: Email us at [mg@insta-diet.com] with your      order details and reason for return. Our customer support team will review      your request and provide instructions for the return.
2. Packaging: Pack the product securely, including all      original packaging and accessories.
3. Shipping: You are responsible for paying the      shipping costs for returning the item unless the return is due to a defect      or error on our part. Shipping costs are non-refundable.
4. Inspection: Once we receive the returned product, we      will inspect it to ensure it meets the eligibility criteria.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

• Approved Refunds: If your return is approved, we will      initiate a refund to your original payment method within 7-10 business      days. Depending on your payment provider, it may take additional time      for the refund to appear in your account.
• Partial Refunds: In some cases, we may issue a partial      refund for products that show signs of use or are missing original      packaging.

Non-Refundable Costs:

• Shipping costs incurred at the time of      purchase are non-refundable.
• Any additional costs (such as import      duties or taxes) associated with returning the product are the      responsibility of the customer.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [mg@insta-diet.com] for assistance.

5. Damaged or Defective Products

If you receive a damaged or defective product, please notify us immediately at [mg@insta-diet.com]. We will arrange for the item to be replaced or repaired at no additional cost. Please provide photos or documentation of the damage or defect when submitting your request.

6. Late or Missing Refunds

If you haven’t received a refund after the approval notification:

• Check Your Bank Account: There may be a delay in posting the      refund.
• Contact Your Payment Provider: Some providers take additional time to      process refunds.
• Contact Us: If you've done both and still have not      received your refund, email us at [mg@insta-diet.com], and we will assist      you further.

7. Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Black Leopard Company LLC Email: mg@insta-diet.com 

Website: www.insta-diet.com